FreshFlow™ Automatic Aromatherapy Diffuser — Free Oils Included

Frequently Asked Questions (FAQ)

Shipping & Delivery

Which countries do you ship to?
We currently ship to the United Kingdom and selected countries in Europe.

How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Delivery within the UK usually takes 10–13 business days, depending on your location.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your shipment online.

Orders & Payments

What payment methods do you accept?
We accept credit and debit cards, Shop, Klarna, Google Pay, Apple Pay and other secure payment methods available at checkout.

Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible at [your email] to request changes or cancellation.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused and unopened products. Please see our Return Policy for full details.

How do I request a refund?
Simply contact our customer support with your order number and reason for return. We’ll provide instructions to send the product back and process your refund.

Product Information

Are your products safe to use?
Yes, all our products are made with high-quality materials and are safe when used as directed.

Do your diffusers work with all essential oils?
Our diffusers are compatible with most pure essential oils. Avoid using oils with added chemicals or synthetic fragrances.

Account & Contact

Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for future purchases.

How can I contact customer service?
You can reach us via our Contact Page or email us at (sac@vitaalboost.com). We typically respond within 24 hours.