FAQ
Frequently Asked Questions (FAQ)
Shipping & Delivery
Which countries do you ship to?
We currently ship to the United Kingdom and selected countries in Europe.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Delivery within the UK usually takes 3–7 business days, depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your shipment online.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible at [your email] to request changes or cancellation.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused and unopened products. Please see our Return Policy for full details.
How do I request a refund?
Simply contact our customer support with your order number and reason for return. We’ll provide instructions to send the product back and process your refund.
Product Information
Are your products safe to use?
Yes, all our products are made with high-quality materials and are safe when used as directed.
Do your diffusers work with all essential oils?
Our diffusers are compatible with most pure essential oils. Avoid using oils with added chemicals or synthetic fragrances.
Account & Contact
Do I need to create an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your details for future purchases.
How can I contact customer service?
You can reach us via our Contact Page or email us at [your email]. We typically respond within 24 hours.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.